Roda Specialty Steel, Inc.
Quality Management System		 Process PR09:
Monitoring, Measuring, Analysis and Continuous Improvement		 FORM
PR09/B
ISO Certified Customer Satisfaction Information Questionnaire

Your rating of our service. Please check your choice

TOPICS Excellent
4		 Good
3		 Fair
2		 Poor
1
1. Quality of supplied products; machinability
2. Claims resolution
3. Completeness of documents (delivery notes, certificates, etc.)
4. Reliability of delivery; timely information
5. Technical and commercial assistance; inspection certfication, notification, and deviations
6. Competitiveness (quality, service and price)
7. Customer services, inside sales
8. Visit by salesperson
9. Website information

What do you like about Roda Specialty Steel, Inc.? (Check all applicable)

Quality of Materials Delivery Sales Support Competitiveness

What does Roda Specialty Steel, Inc. need to improve? (Check all applicable)

Quality of Materials Delivery Sales Support Competitiveness

Please list products/grades you are finding difficult to source:

Please make any comments or suggestions:

Date Completed By Company